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Стоимость Zendesk
Нет рейтинга
Бесплатный пробный периодБесплатный пробный период
Способ оплатыОплата: По подписке
от 440 руб/месяцВсе цены
logo Zendesk

Стоимость Zendesk

Нет рейтинга

Виртуальный сервис для взаимодействия с клиентами организации. Все запросы от пользователей отображаются в виде тикетов.

Cайт
EssentialTeamProfessionalEnterpriseElite
Pricing per month5$ per agent19$ per agent49$ per agent99$ per agent199$ per agent
Email & social channels
Web Widget & Mobile SDK
Pre-defined business rules
Essentials card
Interaction history
Custom business rules
Performance Dashboards
Public apps and integrations
Multilingual content
CSAT surveys
Dashboards and reporting, powered by Zendesk Explore
Multiple ticket forms
Skills-based routing
Contextual workspaces
Satisfaction Prediction
Multibrand support
Custom Objects, powered by Sunshine
Unlimited light agents
99.9% uptime SLA
1 hour service level objective
Advanced encryption & security
Data center location
EssentialTeamProfessionalEnterpriseElite
Zendesk Support pricing
Pricing per month annualy5$ per agent19$ per agent49$ per agent99$ per agent199$ per agent
Pricing per month monthly9$ per agent25$ per agent59$ per agent125$ per agent
Customer support from the Zendesk team
Email & social channels
8x524x524x724x7
Phone Support (in English)
24x524x724x7
Chat Support (in English)
24x724x7
Service-level guarantee
$
Professional Services
$
$
$
$
$
Customer communication channels
Email
Facebook & Twitter
Web Widget
Support & Chat SDK
Talk (Phone support)
$
$
$
$
$
Phone: CTI Toolkit & Integrations
$
$
$
$
$
Chat
$
$
$
$
$
Social Messaging
$
$
$
Agent efficiency
Pre-defined responses (Macros)
Mobile app
Translated agent interface (28 languages)
Essentials Card
Interaction History
Custom & Group Views
Dynamic content
Collaboration add-on (Light Agents and Side Conversations)
$
$
$
Contextual Workspaces
Guided Mode
Skills-based routing
Help desk management
Ticket sharing between Zendesk Support accounts
AutomatedAutomated
Ticket file attachment size1MB7MB20MB20MB20MB
Custom business rules (triggers & automations)
Business Hours
SingleMultipleMultiple
Service Level Agreement (SLA) management
Multiple Ticket Forms
$
Conditional Ticket Fields
$
Custom roles and permissions
Premium Sandbox
$
$
Sandbox test environment
$
Customer relationship management
Contacts & ticket history
Contact Form
Device data log
Group contacts by organization
SingleMultipleMultipleMultiple
Custom user and organization fields
Customer satisfaction ratings (CSAT) & follow-up survey
Customer Lists
$
$
$
Net Promoter Score℠ Surveys
$
$
$
Satisfaction Prediction
Reporting & analytics
Overview dashboard
Zendesk Benchmark
Performance dashboards
Dashboards and reporting, powered by Zendesk Explore
Customizable reports and dashboards, powered by Zendesk Explore
$
$
$
Platform
Public apps & integrations
Private custom apps & integrations
Custom objects
99.9% Uptime SLA
$
API rate limit10 RPM200 RPM400 RPM700 RPM700 RPM
Security features
SSL encryption
SNISNISNISNI
Digitally signed emails (DKIM/DMARC)
Two-Factor Authentication
Agent device management
Host mapping
Single sign-on (SSO) for web and mobileJWT / SAMLJWT / SAMLJWT / SAMLJWT / SAMLJWT / SAML
Automatic redaction
Network access restriction
Business rules analysis
Audit logs
Email compliance archive
Data center location
$
Encryption: data at rest and in motion
Disaster recovery
Enhanced$Enhanced
Ability to configure for HIPAA
$
LiteProfessionalEnterprise
Pricing per month0$ per agent19$ per agent59$ per agent
Custom object recordss100k500k25M
EventsZendesk events onlyZendesk events + 25k custom events/dayZendesk events + 100k custom events/day
Event retention90-day event retention1-year event retention3-year event retention
ProfilesZendesk profiles5 external profiles/person15 external profiles/person
AWS Events Connector
API limitsLiteProEnterprise
Официальный сайт сервиса www.zendesk.com