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Тарифы Zendesk
Нет рейтинга
Бесплатный пробный периодБесплатный пробный период
Способ оплатыОплата: По подписке
от 440 руб.Все цены
logo Zendesk

Тарифы Zendesk

Нет рейтинга

Виртуальный сервис для взаимодействия с клиентами организации. Все запросы от пользователей отображаются в виде тикетов.

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  Essential Team Professional Enterprise Elite
Pricing per month 5$ per agent 19$ per agent 49$ per agent 99$ per agent 199$ per agent
Email & social channels
 
 
 
 
 
Web Widget & Mobile SDK
 
 
 
 
 
Pre-defined business rules
 
 
 
 
 
Essentials card
 
 
 
 
 
Interaction history
 
 
 
 
 
Custom business rules
 
 
 
 
 
Performance Dashboards
 
 
 
 
 
Public apps and integrations
 
 
 
 
 
Multilingual content
 
 
 
 
 
CSAT surveys
 
 
 
 
 
Dashboards and reporting, powered by Zendesk Explore
 
 
 
 
 
Multiple ticket forms
 
 
 
 
 
Skills-based routing
 
 
 
 
 
Contextual workspaces
 
 
 
 
 
Satisfaction Prediction
 
 
 
 
 
Multibrand support
 
 
 
 
 
Custom Objects, powered by Sunshine
 
 
 
 
 
Unlimited light agents
 
 
 
 
 
99.9% uptime SLA
 
 
 
 
 
1 hour service level objective
 
 
 
 
 
Advanced encryption & security
 
 
 
 
 
Data center location
 
 
 
 
 
  Essential Team Professional Enterprise Elite
Zendesk Support pricing
Pricing per month annualy 5$ per agent 19$ per agent 49$ per agent 99$ per agent 199$ per agent
Pricing per month monthly 9$ per agent 25$ per agent 59$ per agent 125$ per agent
 
Customer support from the Zendesk team
Email & social channels
 
8x5 24x5 24x7 24x7
Phone Support (in English)
 
 
24x5 24x7 24x7
Chat Support (in English)
 
 
 
24x7 24x7
Service-level guarantee
 
 
 
 
$
 
Professional Services
 
$
 
$
 
$
 
$
 
$
Customer communication channels
Email
 
 
 
 
 
Facebook & Twitter
 
 
 
 
 
Web Widget
 
 
 
 
 
Support & Chat SDK
 
 
 
 
 
Talk (Phone support)
 
$
 
$
 
$
 
$
 
$
Phone: CTI Toolkit & Integrations
 
$
 
$
 
$
 
$
 
$
Chat
 
$
 
$
 
$
 
$
 
$
Social Messaging
 
 
 
$
 
$
 
$
Agent efficiency
Pre-defined responses (Macros)
 
 
 
 
 
Mobile app
 
 
 
 
 
Translated agent interface (28 languages)
 
 
 
 
 
Essentials Card
 
 
 
 
 
Interaction History
 
 
 
 
 
Custom & Group Views
 
 
 
 
 
Dynamic content
 
 
 
 
 
Collaboration add-on (Light Agents and Side Conversations)
 
 
 
$
 
$
 
$
Contextual Workspaces
 
 
 
 
 
Guided Mode
 
 
 
 
 
Skills-based routing
 
 
 
 
 
Help desk management
Ticket sharing between Zendesk Support accounts
 
 
 
Automated Automated
Ticket file attachment size 1MB 7MB 20MB 20MB 20MB
Custom business rules (triggers & automations)
 
 
 
 
 
Business Hours
 
 
Single Multiple Multiple
Service Level Agreement (SLA) management
 
 
 
 
 
Multiple Ticket Forms
 
 
 
$
 
 
Conditional Ticket Fields
 
 
 
$
 
 
Custom roles and permissions
 
 
 
 
 
Premium Sandbox
 
 
 
 
$
 
$
Sandbox test environment
 
 
 
 
 
$
Customer relationship management
Contacts & ticket history
 
 
 
 
 
Contact Form
 
 
 
 
 
Device data log
 
 
 
 
 
Group contacts by organization
 
Single Multiple Multiple Multiple
Custom user and organization fields
 
 
 
 
 
Customer satisfaction ratings (CSAT) & follow-up survey
 
 
 
 
 
Customer Lists
 
 
 
$
 
$
 
$
Net Promoter Score℠ Surveys
 
 
 
$
 
$
 
$
Satisfaction Prediction
 
 
 
 
 
Reporting & analytics
Overview dashboard
 
 
 
 
 
Zendesk Benchmark
 
 
 
 
 
Performance dashboards
 
 
 
 
 
Dashboards and reporting, powered by Zendesk Explore
 
 
 
 
 
Customizable reports and dashboards, powered by Zendesk Explore
 
 
 
$
 
$
 
$
Platform
Public apps & integrations
 
 
 
 
 
Private custom apps & integrations
 
 
 
 
 
Custom objects
 
 
 
 
 
99.9% Uptime SLA
 
 
 
 
$
 
API rate limit 10 RPM 200 RPM 400 RPM 700 RPM 700 RPM
Security features
SSL encryption
 
SNI SNI SNI SNI
Digitally signed emails (DKIM/DMARC)
 
 
 
 
 
Two-Factor Authentication
 
 
 
 
 
Agent device management
 
 
 
 
 
Host mapping
 
 
 
 
 
Single sign-on (SSO) for web and mobile JWT / SAML JWT / SAML JWT / SAML JWT / SAML JWT / SAML
Automatic redaction
 
 
 
 
 
Network access restriction
 
 
 
 
 
Business rules analysis
 
 
 
 
 
Audit logs
 
 
 
 
 
Email compliance archive
 
 
 
 
 
Data center location
 
 
 
 
$
 
Encryption: data at rest and in motion
 
 
 
 
 
Disaster recovery
 
 
 
Enhanced$ Enhanced
Ability to configure for HIPAA
 
 
 
 
$
 
  Lite Professional Enterprise
Pricing per month 0$ per agent 19$ per agent 59$ per agent
Custom object recordss 100k 500k 25M
Events Zendesk events only Zendesk events + 25k custom events/day Zendesk events + 100k custom events/day
Event retention 90-day event retention 1-year event retention 3-year event retention
Profiles Zendesk profiles 5 external profiles/person 15 external profiles/person
AWS Events Connector
 
 
 
API limits Lite Pro Enterprise
Официальный сайт сервиса www.zendesk.com
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